Esko appoints EMEA customer success director

Brings 25 years of experience in customer experience development to the table

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Esko
Michael Ollitervo-Murphy, senior director customer success EMEA, Esko

Esko, the global provider of integrated hardware and software for the packaging and label industries, has announced the appointment of Michael Ollitervo-Murphy as senior director customer success EMEA.

Joining Esko with over 25 years’ experience in business strategy and customer experience development from the software, financial services, and telecoms industries, Michael will have overall responsibility for the EMEA packaging suppliers software service organization. His role includes management of software deployment, training, remote support, eSupport, solution services, and customer success operations.

Eddy Fadel, vice president of Esko EMEA, commented, “Our strategy at Esko is to ensure the customer is at the center of everything we do. Michael brings extraordinary skills to our organization to ensure we are always maximizing our customers’ opportunities to digitize, automate and connect for business success.

His ethos aligns with ours in that customer success is a cross-functional responsibility. With his appointment, we are seeking to create a seamless approach across the business, supported by a culture of empowerment and ownership, meaning our teams can maintain a customer-centric mentality at all times. Michael’s new role will allow him to work across all touchpoints in our company to challenge convention and drive new levels of customer engagement and experience enabling business growth. Importantly, he has driven tangible results for his previous employers in sales conversion and customer loyalty and retention, which we’re really excited to learn about.”

Of his appointment, Michael commented, “I believe that the critical success factor in driving customer success is all about putting people first every time – both our colleagues and customers. It’s obvious that happy, motivated people deliver better service, resulting in happy customers and ultimately, business growth. We have some great product and service solutions at Esko and I’m delighted to be leading the charge in delivering a new level of customer experience and success for all.”

Esko, a Danaher company, is a global provider of integrated software and hardware solutions that digitize, automate and connect the go-to-market process of consumer goods.

For CPG and pharma brand owners, the Esko collaborative content creation platform for packaging, label, and marketing collateral equips marketing, branding, regulatory, and packaging teams to increase productivity, reduce costs, save time in their content processes, and consistently meet their deadlines for marketing and packaging projects.

For packaging manufacturers, the Esko range of prepress, flexo platemaking, and print inspection solutions connects people, processes, and tools and brings consumer products to life with accuracy, quality, efficiency, and speed.

Packaging for 9 out of 10 major brands is produced by Esko customers. Headquartered in Gent, Belgium, Esko operates worldwide with a unique focus on packaging and labels the consumer can trust.

In 2024, we are looking at full recovery and growth-led investment in Indian printing

Indian Printer and Publisher founded in 1979 is the oldest B2B trade publication in the multi-platform and multi-channel IPPGroup. It created the category of privately owned B2B print magazines in the country. And by its diversification in packaging, (Packaging South Asia), food processing and packaging (IndiFoodBev) and health and medical supply chain and packaging (HealthTekPak), and its community activities in training, research, and conferences (Ipp Services, Training and Research) the organization continues to create platforms that demonstrate the need for quality information, data, technology insights and events.

India is a large and tough terrain and while its book publishing and commercial printing industry have recovered and are increasingly embracing digital print, the Indian newspaper industry continues to recover its credibility and circulation. The signage industry is also recovering and new technologies and audiences such as digital 3D additive printing, digital textiles, and industrial printing are coming onto our pages. Diversification is a fact of life for our readers and like them, we will also have to adapt with agility to keep up with their business and technical information needs.

India is one of the fastest growing economies in nominal and real terms – in a region poised for the highest change in year to year expenditure in printing equipment and consumables. Our 2024 media kit is ready, and it is the right time to take stock – to emphasize your visibility and relevance to your customers and turn potential markets into conversations.

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