Konica Minolta launches dedicated customer support app and portal

Konica Minolta offers extensive after-sales service

229
Konica Minolta
Konica Minolta's customer support application

Underlining its commitment to offer superlative after-sales service, Konica Minolta Business Solutions has launched a dedicated support portal for its customers. The launch is aimed at streamlining end-user support for Konica Minolta customers by enabling them to remain connected to the company’s pan-India service network of 1,000+ engineers, including 300+ direct customer engineers and 700+ partner customer engineers round the clock.

Once logged in, customers can access all the Konica Minolta machines tagged to them and raise new service requests, manage existing requests, or view previous service information. Registered users can also download relevant device software, such as printer drivers, and self-service most of their queries through easily accessible FAQs.

Furthermore, Konica Minolta has enabled a vertical access hierarchy to introduce greater accountability and more secure device management. Multiple users accessing the service portal from the same organization can only view the machines that have been tagged to them. Customers can also raise a service performance request, allowing them to gain a better understanding of their machines performance and service requirements/timelines.

Speaking on the need for a dedicated customer service portal, Daisuke Mori, managing director – Konica Minolta Business Solutions India said, “At Konica Minolta India, we are committed to becoming a Rs 1,000 crore business by the year 2022. Providing superlative customer satisfaction 24×7, 365 days a year is essential to achieving this long-term objective.”

“Through this portal, we are delivering unmatched end-user support to all Konica Minolta customers and helping them realize the maximum productivity and value for their purchase. We are pleased with the traction that the KMCSP portal has received so far, and are confident that many more customers will register for this free-to-access offering in the coming weeks,” he added.

Registered users can access the portal online at www.cspkmbsin.microsoftcrmportals.com or download the KMCSP app from the Google Play store. A majority of Konica Minolta customers have already downloaded the app since its launch in December 2018, leaving excellent feedback on the Google Play store. With promotions also being conducted through the channel ecosystem, the company expects to maximize its registered user base on the free-to-access portal. Konica Minolta will also soon introduce an iOS version of the mobile app to enable seamless accessibility across all devices and platforms.

The launch of the KMCSP portal further highlights Konica Minolta’s ‘3R+V’ approach, which aims to deliver Reliability, Responsiveness, Relationship, and Value Addition. A majority of Konica Minolta machines come equipped with the Customer Service Remote Care (CSRC) feature, which allows its engineers to take remote access of installed machines for servicing and support.

Furthermore, the CSRC feature enables service teams to check logs, identify print errors, and measure the level of consumables such as toners to initiate proactive support. All Konica Minolta production printing machines come equipped with this innovative feature, as do over 80% of its office printing solutions. Through such customer-oriented features and services, Konica Minolta has been fulfilling its brand promise of delivering an unparalleled, end-to-end ownership experience to its customers, while driving greater value and profitability for print and printing businesses across the country.

The Covid-19 pandemic led to the country-wide lockdown on 25 March 2020. It will be two years tomorrow as I write this. What have we learned in this time? Maybe the meaning of resilience since small companies like us have had to rely on our resources and the forbearance of our employees as we have struggled to produce our trade platforms.

The print and packaging industries have been fortunate, although the commercial printing industry is still to recover. We have learned more about the digital transformation that affects commercial printing and packaging. Ultimately digital will help print grow in a country where we are still far behind in our paper and print consumption and where digital is a leapfrog technology that will only increase the demand for print in the foreseeable future.

Web analytics show that we now have readership in North America and Europe amongst the 90 countries where our five platforms reach. Our traffic which more than doubled in 2020, has at times gone up by another 50% in 2021. And advertising which had fallen to pieces in 2020 and 2021, has started its return since January 2022.

As the economy approaches real growth with unevenness and shortages a given, we are looking forward to the PrintPack India exhibition in Greater Noida. We are again appointed to produce the Show Daily on all five days of the show from 26 to 30 May 2022.

It is the right time to support our high-impact reporting and authoritative and technical information with some of the best correspondents in the industry. Readers can power Indian Printer and Publisher’s balanced industry journalism and help sustain us by subscribing.

– Naresh Khanna

Subscribe Now

LEAVE A REPLY

Please enter your comment!
Please enter your name here