RR Donnelley & Sons Company (RRD), a leading global provider of multichannel solutions for marketing and business communications, has won the 2018 NASSCOM Customer
Service Excellence Award in the ‘Process Efficiency’ category. The award was presented at the 20th NASSCOM BPM Strategy Summit in Bengaluru, India, which is one of the
largest Business Process Outsourcing (BPO) and Information Technology Outsourcing (ITO) events in the world.
The National Association of Software and Services Companies (NASSCOM) is a non-profit trade association of Indian Information Technology and Business Process Outsourcing industries. The NASSCOM Customer Service Excellence Award recognizes companies that
are leveraging digital and disruptive technologies to transform the way they help their customers create new revenue streams and customer experiences. RRD was awarded in the ‘Process Efficiency’ category for the implementation of Robotic Process Automation (RPA) for Experian UK. RRD’s RPA solution incorporated digital technology to eliminate or reduce repetitive manual tasks, which improved efficiency and quality, and reduced operational costs.
The fastest growing democracy in the world could be a market for your products !
If you are confused by slow and poor sales to a seemingly large but immensely noisy and fragmented market, you are not alone! If your product is great, or viable, or appropriate, you can find your sweet spot in this more than US$ 4.3 trillion economy. The trick is to understand your potential and addressable markets, which we can help with in light of your direct competition. We understand marketing, communication, and sales strategies for market entry and growth.
If you are an OEM or a supplier with a strategy and budget, talk to us about using our hybrid print, web, video, and social media channels for locating and dominating your addressable markets in India and South Asia. We may be one of the world’s leading B2B publications in the print industry with hands-on practitioner and consulting experience. Our 50 years of domain knowledge observing technological change and understanding of business and financials, includes the best globally recognized technical writers. Apart from our industry award winners, an experienced team is ready to meet you and your customers for content.
India’s fast-growing economy and evolving democracy has considerable headroom for print. Get our 2026 media kit and recalibrate your role in this dynamic market.
Founded in 1979 as a technical newsletter, Indian Printer and Publisher is the oldest B2B trade publication in the multi-platform and multi-channel IPPGroup. IppStar [www.ippstar.org] is our Services, Training and Research organization.
Naresh Khanna – 12 January 2026
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