Enfocus, the provider of PDF quality control solutions, has announced the release of BoardingPass, which gives customer-facing print service staff the ability to quickly check a PDF file and provide timely feedback. Starting in July, BoardingPass will be offered as a public beta.
“When talking to customers, we noticed a lot of frustration among printers who are hindered by long turnaround times getting feedback from prepress before they can reply to a customer. This creates an enormous sense of frustration for both the customer and the printer, and has a knock-on effect in production and customer satisfaction,” said Andrew Bailes-Collins, senior product manager, Enfocus. “BoardingPass empowers customer-facing staff to be able to easily analyze a PDF file and respond to a customer within minutes. Not hours or days.”
Enfocus BoardingPass is a standalone application that allows sales and customer service agents in print to instantly validate PDF files. Integrated with an email client, BoardingPass points out errors that would require a file to be sent back to the customer for resubmission and automatically drafts a reply. Without having to wait for prepress intervention, BoardingPass gives customer service agents the power to provide customers with understandable feedback.
BoardingPass will instantly communicate an understandable reply to the file supplier. Customers get an understandable takeaway that enables them to keep their print projects on schedule. Prepress staff to gain confidence in PDF quality, knowing that incoming jobs have received a BoardingPass approval.
“It is frustrating for a customer to think their order is being worked on, only to find out days later that file adjustments need to be made. Prepress teams are using PitStop Pro to perform preflight, which is a very technical product. So, we envisioned an easy-to-use tool which gives the CSR the power to do basic file checking upfront,” said Bailes-Collins.
Belgium-based Enfocus provides a number of software solutions for file validation, workflow automation, and integration including PitStop, Switch, and Connect. Mumbai-based Venus Infotech represents Enfocus in India.